Terms and Conditions

Effective from: 15.06.2025

1. General

1.1 The website Crash Pirate Online Casino (the “Casino”, “Website”, “Company”, “we”, “us”, “our”) is owned and operated by a company registered and established under the laws of Curaçao. All payments with Paysafe are processed via Dama N.V. It is the player’s sole responsibility to check the laws and regulations of their jurisdiction relating to online gambling.

1.2 Please read these Terms and Conditions carefully before using our Website. By registering a Player Account, you confirm that you agree to and accept these Terms and Conditions.

1.3 If you do not accept these Terms and Conditions, you are not permitted to use the Casino’s services.

1.4 The Casino may change these Terms and Conditions unilaterally when needed, with or without notice to the player. We strongly recommend visiting this page regularly to review any updates.

1.5 The primary language of the Casino is English. In case of discrepancies between translations and the English version, the English version prevails.

2. Who Can Play at CrashPirate Casino

2.1 The Casino accepts players only from countries and regions where online gambling is lawful. It is solely the player’s responsibility to confirm that online gambling is legal in their jurisdiction before placing bets on the Website.

2.2 The Casino accepts adults only (minimum age is 18) and players who have reached the legal age for online gaming in their place of residence.

2.3 The Casino reserves the right to request proof of age and to limit access or suspend the Player Account if the player fails to meet this requirement.

2.4 Users from the following countries and territories (“Restricted Countries”) are not allowed to deposit or play real-money games: Japan, Cyprus, Portugal, Czechia, Georgia, Ukraine, Belgium, Iran, Albania, Estonia, Israel, Hungary, Jersey, Lebanon, Barbados, Spain, Greece, Cayman Islands, Curaçao, Panama, Congo Democratic Republic of the Congo, Lithuania, Wallis and Futuna, Mauritius, Saint Martin (French part), North Korea, Zimbabwe, Jamaica, Cuba, Côte d’Ivoire, Guadeloupe, Angola, Pakistan, Central African Republic, Myanmar, Gibraltar, Nicaragua, Mali, Republic of the Congo, Syrian Arab Republic, Eritrea, Rwanda, Burkina Faso, South Sudan, Ethiopia, Libya, New Caledonia, French Polynesia, Yemen, Somalia, Uganda, Serbia, Iraq, Åland Islands, Norfolk Island, Latvia, Mongolia, Croatia, Thailand, Romania, Hong Kong, Bangladesh, Bulgaria, Nigeria, Malaysia, Antarctica, Tanzania, Tunisia, Chad, Honduras, Macedonia, Andorra, Trinidad and Tobago, Jordan, Egypt, Guam, Bahamas, Western Sahara, Bosnia and Herzegovina, Monaco, Singapore, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Papua New Guinea, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Samoa, Guatemala, Holy See (Vatican City State), Lao People’s Democratic Republic, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Virgin Islands, Belize, Montenegro, Oman, Saint Kitts and Nevis, Niger, Gabon, Belarus, Swaziland, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Tokelau, Suriname, Saint Lucia, Sri Lanka, Zambia, Paraguay, Botswana, Djibouti, Isle of Man, Saint Pierre and Miquelon, Solomon Islands, Falkland Islands (Malvinas), Senegal, Cameroon, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Bonaire, Tajikistan, Sao Tome and Principe, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Guyana, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Namibia, Virgin Islands, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Saint Barthélemy, Pitcairn, United States Minor Outlying Islands, Palau, Gambia, Niue, Maldives, Macao, Turkmenistan, Grenada, Micronesia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Slovakia, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, Poland, Afghanistan, Moldova, South Korea, Morocco, Costa Rica, Uzbekistan, Venezuela, Turkey, Colombia, the Netherlands, Brazil, USA, Puerto Rico.

Note: The Casino cannot guarantee successful withdrawals or refunds if a player breaches this Restricted Countries policy.

2.5 Bonuses are not available to players from Sweden, including participation in promotions, VIP rewards, or any exchange of loyalty currency. Deposit bonuses are unavailable for players from Finland.

2.6 The Casino cannot guarantee successful withdrawals or refunds if the player breaches these limitations of use.

3. Availability of Games

3.1 Some games may be unavailable in certain jurisdictions, as required by game providers’ policies. These policies may change from time to time.

3.2 Using a VPN to bypass a provider’s block is strictly prohibited and may result in the confiscation of winnings.

NetEnt

3.3 Absolute Restriction
NetEnt games may not be supplied to any entity operating in the following jurisdictions without appropriate licenses: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

3.4 Blacklisted Territories
NetEnt Casino Games may not be offered in: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

3.5 Blacklisted Branded Games Territories
Further restrictions apply to the following NetEnt branded titles:

3.5.1 Planet of the Apes Video Slot must not be offered in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
3.5.2 Vikings Video Slot must not be offered in: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
3.5.3 Narcos Video Slot must not be offered in: Indonesia, South Korea.
3.5.4 Street Fighter Video Slot must not be offered in: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
3.5.5 Fashion TV Video Slot must not be offered in: Cuba, Jordan, Turkey, Saudi Arabia.

3.6 Universal Monsters (Dracula, Creature from the Black Lagoon, Phantom’s Curse, The Invisible Man) may only be played in: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

Other Providers

3.7 Players from Canada are not eligible to play NYX games.

3.8 Players from Sweden are not eligible to play Play’n GO and Pragmatic games.

3.9 Players from Switzerland and Germany are not eligible to play Play’n GO games.

3.10 Players from the following countries are not eligible to play Microgaming titles: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.

3.11 Players from Australia, Austria, Estonia, Greece, USA are not eligible to play Amatic games.

4. Available Currencies

4.1 We accept payments in EUR, USD, RUB, NOK, AUD, NZD, CAD, PLN, BRL, JPY, and cryptocurrencies BTC, ETH, LTC, BCH, DOGE, USDT.

4.2 The player acknowledges that cryptocurrency exchange rates may fluctuate. Crypto-to-fiat exchange (e.g., BTC to USD/EUR) is not provided by the Casino.

5. Fees and Taxes

5.1 The player is solely responsible for reporting and paying any taxes applicable to their gambling activities and winnings under the laws of their jurisdiction.

6. Game Rules

6.1 The player confirms they know and understand the rules of the games offered. It is the player’s responsibility to be aware of each game’s payout percentage.

7. Disclaimer of Liabilities

7.1 The player understands that gambling involves risk of losing money. The Company is not liable for any financial losses arising from use of the Website.

7.2 We take effective measures to protect player personal data and share it only with parties involved in providing gambling services. However, we are not responsible for how third parties (e.g., software providers, affiliates) treat such information; their own terms and conditions apply.

7.3 The Company is not liable for hardware/software defects, unstable or lost Internet connections, or other technical issues on the player’s side.

7.4 If a wager is confirmed or a payment is processed in error, the Company may cancel any associated wagers or correct them by re-settling at the correct terms.

7.5 If your account is mistakenly credited with a bonus or winnings that do not belong to you, the amount remains the Casino’s property and will be deducted. If you withdraw such funds before we become aware of the error, the amount constitutes a debt owed to us. You must notify us immediately by email if you notice an incorrect credit.

7.6 The Casino, its directors, employees, partners, and service providers:

do not warrant the software/Website is fit for purpose;
do not warrant the software/Website is error-free;
do not warrant uninterrupted access to the Website/Games;
are not liable for any direct, indirect, special, consequential, incidental, or other damages arising from your use of the Website or participation in Games.

7.7 You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from any costs, losses, damages, claims, and liabilities arising from your use of the Website or participation in Games.

7.8 The Casino is the final decision-maker as to whether you violated rules, terms, or conditions in a way that results in suspension or permanent barring.

8. Use of Player Account

8.1 Each player may create only one personal account per residential address, household, IP address, and device/PC. Multiple accounts may result in termination of all such accounts and cancellation of payouts. You must not provide account access to third parties, including minors.

8.2 Any returns, winnings, or bonuses received while a duplicate account was active may be forfeited and reclaimed by the Casino. You must return any funds withdrawn from a duplicate account upon demand.

8.3 The Website is for personal use only and must not be used for commercial profit.

8.4 We may place a phone call to the number on your account as part of KYC. Withdrawals may be paused until verification is complete. We will make reasonable efforts to reach you; if we cannot contact you within two (2) weeks from your withdrawal request, your account may be locked for failure to pass KYC.

9. Anti-Fraud Policy

9.1 We enforce a strict anti-fraud policy. If we suspect:

collusion with other players;
strategies aimed at unfair winnings;
fraudulent actions against other casinos/payment providers;
chargebacks or payment denials;
other cheating;
forged documents;
multiple accounts; or
known bankruptcy in your country of residence,
we may terminate the account and suspend/cancel payouts at our sole discretion, without obligation to provide reasons. We may also be obliged to inform regulators.

9.2 The Casino may close a Player Account and refund the balance (minus withdrawal charges) at its absolute discretion without stating a reason or giving prior notice.

9.3 The Casino has zero tolerance for advantage play. We reserve the right to void bonuses and winnings from such bonuses for:

use of stolen cards;
chargebacks;
creating more than one account to gain promo advantage;
incorrect registration data;
forged documents;
any actions damaging to the Casino;
low-risk roulette play (equal stakes on black/red or even/odd covering 25 or more of 37 numbers; note black/red covers 36 of 37).

9.4 We may retain payments where there is suspicion/evidence of system manipulation. Criminal charges may be brought against anyone who manipulates or attempts to manipulate the system. We reserve the right to terminate/change any games or events.

9.5 If you become aware of any software errors or incompleteness, you agree not to exploit them and to notify the Casino immediately. Failure to do so may result in liability for full compensation of costs related to the issue and your failure to notify.

9.6 Each deposit must be wagered at least 1x before related funds can be withdrawn. If multiple deposits are made with no gaming activity, the total must be wagered before withdrawal. Where money laundering or fraud is suspected, we may require deposits to be wagered at least 3x.

9.7 For verification, documents (ID, payment method, utility bills, etc.) must be in Latin or Cyrillic. If you cannot provide such documents, we may require video verification.

9.8 The Casino is not a financial institution. Accounts do not bear interest and we do not provide conversion or exchange services (including fiat-crypto exchange).

10. Depositing

10.1 CrashPirate Casino offers various payment methods, including VISA and Mastercard credit/debit cards and alternative options. Paysafe payments are processed via Dama N.V.

10.2 For guidance on the best payment methods for your country, contact [email protected].

10.3 We do not accept third-party payments. Deposits must be made only from payment methods registered in your name. If security checks reveal a breach, winnings will be confiscated and the original deposit returned to the account owner. We are not responsible for lost funds deposited from third-party accounts.

10.4 The minimum deposit is 20€ (or equivalent). The maximum depends on the chosen method and is shown at the cashier.

10.5 Due to the nature of cryptocurrencies, deposit limits cannot be applied to deposits made through CoinsPaid. If you want to set limits, please use another available method.

11. Withdrawal Policy

11.1 The minimum withdrawal is 20 GBP/EUR/USD (or 200 NOK, 30 CAD/AUD/NZD, 90 PLN, 1500 RUB, 2400 JPY; 140 BRL; 0.00043 BTC; 0.007 ETH; 0.066 LTC; 0.017 BCH; 40 DOGE; 20 USDT). Maximum available per transaction depends on the payment method and is shown at the cashier. If your requested amount exceeds a method’s limit, we will pay it in installments.

11.2 We may verify your identity before processing payouts and hold refunds/withdrawals for the time needed. If you provide false or incomplete data, the withdrawal may be refused and your account terminated (you will be informed by email). We may be required to report your actions to applicable authorities.

11.3 Players must provide all requested documents within specified timeframes (ID, proof of address, source of funds, various selfies, etc.). Refusal or inconsistencies may result in account closure and confiscation of funds. Players are responsible for document accuracy; we may verify authenticity at any time. Decisions to close accounts and confiscate funds in such cases are final.

11.4 The Website supports payouts via Original Credit Transfer (OCT) for Visa and Payment Transfer for Mastercard. The card must not be corporate and must be issued in a supported country.

11.5 Even in supported countries, the Casino cannot guarantee credit card payment processing, as issuing banks may block or reject transactions at their discretion.

11.6 We reserve the right to transfer funds using a different method than the one specified if necessary.

11.7 Withdrawal requests are processed from 0 to 24 hours, depending on the payment method. Some e-wallets may take up to 1 day to complete.

11.8 The maximum withdrawal from sign-up free spins is 50 GBP/EUR/USD (or 500 NOK, 75 CAD/AUD/NZD, 200 PLN, 3,750 RUB, 300 BRL).

11.9 Mystery Drops winnings are not progressive jackpots and are not subject to one-time full withdrawal. Daily withdrawal limit: 2,500 GBP/EUR/USD (or fiat equivalent). Monthly limit: 12,000 GBP/EUR/USD (or fiat equivalent).

11.10 Standard limits: 3,000 GBP/EUR/USD per week and 15,000 GBP/EUR/USD per month (or equivalent, including BTC).

11.11 VIP Club withdrawal limits (or equivalent, including BTC):

Bronze — up to 5,000 GBP/EUR/USD per week; up to 20,000 GBP/EUR/USD per month
Silver — up to 7,500 GBP/EUR/USD per week; up to 30,000 GBP/EUR/USD per month
Gold — up to 7,500 GBP/EUR/USD per week; up to 30,000 GBP/EUR/USD per month
Platinum — up to 10,000 GBP/EUR/USD per week; up to 40,000 GBP/EUR/USD per month
Black — up to 15,000 GBP/EUR/USD per week; up to 60,000 GBP/EUR/USD per month
Supreme — individual limits
All progressive jackpot wins are paid in full.

11.12 If you deposited via credit/debit card and your withdrawal is equal to or smaller than the total deposited by card, we may pay it back to the card. Any excess over the deposited amount will be paid via an alternative method.

11.13 If identity verification is required prior to payout, the withdrawal may be held up to 72 hours. Providing false personal data may lead to cancellation of all bets and winnings and account termination (you will be informed by email).

11.14 The internal operating currency is GBP/Euro. If you transact in other currencies, the amount deducted by your bank may differ slightly from the amount shown due to currency conversion by your bank and/or our processor. Bank Transfer for USD payouts is not available. Bank Transfers are generally processed within 3 working days.

11.15 Withdrawals via bank transfer may, in exceptional cases, incur intermediary bank fees (outside our control), typically up to the equivalent of GBP/EUR 16.

11.16 The Casino is not a financial institution. Accounts bear no interest and we do not offer exchange services.

11.17 All costs incurred during a refund procedure are borne by the player.

12. Dormant Accounts

12.1 An inactive account is one with no login for 12 consecutive months. If your account is inactive, the Casino may charge a monthly administrative fee of 25 EUR (or equivalent), up to the available balance.

12.2 You authorize the Casino to debit this fee at the beginning of the month after your account becomes inactive and monthly thereafter while the account remains inactive. Fees stop when the balance reaches zero or the account is re-activated.

13. Expiry Period

Any claim or cause of action related to these Terms or a service provided by the Casino must be filed within one (1) year after it arose.

14. Refund Policy

14.1 Refund requests are considered only if requested within the first 24 hours of the transaction, or within 30 calendar days if you allege that another individual accessed your account.

14.2 If you funded your account with a credit card, we reserve the right to pay withdrawals up to the total deposited as refunds against purchases. Any amount exceeding the total deposited will be paid via one of our alternative methods.

14.3 Before processing a refund, all bonuses and winnings in your balance will be deducted.

14.4 If any credit card deposits/withdrawals are considered to carry unacceptable risk by our processors or by the Casino, we will refund all such transactions to the card and notify the appropriate parties and authorities.

15. Complaints

15.1 Complaints are handled by our support team and escalated internally if not resolved immediately. You will be kept informed within reasonable limits.

15.2 The Casino acknowledges complaints started by the account holder only. You may not assign or transfer your complaint to any third party.

15.3 The Casino will dismiss complaints handled by third parties and not the original account owner.

15.4 In the event of a dispute, server logs and records are the final authority. If there is a disagreement between the result on your screen and the game server, the server result prevails. Our records are the final authority regarding participation and results.

15.5 When we need to contact you regarding a dispute, we will use the contact details provided in your Player Account.

16. Non-Transferability

You may not assign, pledge, or transfer any claims arising from these Terms, from the use of the Website, or participation in Games without the Casino’s consent. This includes any transfer or encumbrance of accounts, winnings, deposits, bets, rights, and claims in any form.

17. Arbitration

All disputes between you and the Casino (including successors) arising out of these Terms or related agreements shall be settled exclusively by arbitration in Cyprus, in accordance with Cyprus Civil Procedure Rules.

Contact: For account, payments, or compliance queries, please reach us at [email protected].

Providers